InfoStore Records Center

FAQ's



How much space can we have?
As much as you want.  InfoStore can provide all the storage space you require, and much more. 

Can we use our own boxes for storage?
Yes, as long as they meet industry standards for strength, durability and size (click here to check out our Products section for industry approved sizes).

Do you use barcode labels?
Yes.  InfoStore utilizes barcode technology to automate and track every movement of your boxes and files.

Do you have pickup and delivery services?
Yes.  InfoStore is a full-service records center and we can accommodate all of your pickup and delivery requirements.  In addition, InfoStore guarantees a 2-hour response for RUSH deliveries and we provide after-hours service.  InfoStore also offers faxing and mailing of records and emailing of digital images as alternative delivery methods.

What do I need to do to prepare my records for offsite storage?
It’s as simple as 1-2-3. 
  1. Call InfoStore at 216.749.4636 to order pre-printed barcode labels for your boxes.
  2. Pack your records and affix the preprinted labels to the boxes.
  3. Call InfoStore at 216.749.4636 to arrange for a pickup.


What if we need records that are in storage?  Will you retrieve them for us and how fast can we get them?
Same day delivery is standard at InfoStore.  If the request is made by 11:00 a.m. we will make the delivery by 5:00 p.m.  Requests made after 11:00 a.m. will be delivered the morning of the next business day.  InfoStore’s 2-hour guaranteed RUSH delivery service is available if items are needed sooner.  In addition, regular scheduled runs can be set up to meet your individual needs.

Can we get a computer listing of our entire inventory?
Yes, upon request we can provide you with an inventory report on CD or via an email file.  If you have internet access you can simply go to www.InfoStorerecords.com and access your inventory online with your InfoStore assigned username and password.

Do you destroy records?
Yes.  As a full-service information management company InfoStore offers certified destruction services to our clients.  All information is shredded according to industry standards either on-site at the client’s location using our mobile truck or at our secure destruction facility.

How do we know which boxes are due for destruction?
InfoStore tracks the retention of your boxes in our database based on the destruction dates you have provided to us on the pre-printed barcode labels.  Upon request we can generate a list of boxes that are due for destruction, or you can generate the list via your web access.  Once you have completed an InfoStore Destruction Authorization Form you simply send it to us and we will retrieve and destroy the designated boxes.  InfoStore will never destroy information based solely on your retention dates.  We must have your written authorization each and every time.

What is the cost for storage and does the size of the box make a difference?
Please call 216.749.4636 to talk with one of our information management specialists regarding costs.  The size of your boxes will make a difference.  Different sized boxes will result in different pricing.  Storage is typically charged monthly by the cubic foot.



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