Customer Service

• FAQ's

FAQ's

Document Destruction

• Do you destroy records/media?
• Do you do mobile shredding?
• Can you come and pick up information to be shredded?
• How can I be sure my information is kept secure and confidential until it is destroyed?

 

Document Imaging

• How do we decide if our documents should be made available electronically or left as paper?
• Do we need to spend a lot up front for hardware and software in order to image documents?
• What things should we look at to decide if the cost of imaging is worthwhile?
• Can documents be edited once they are scanned?
• What storage options do you offer for our imaged documents?
• What type of security does ImageSilo® use and are my documents going to be safe?
• What are the costs associated with ImageSilo®?
• The majority of our documents are already in an electronic format, .pdf, Excel, Word, Photoshop, etc.  Do we have to print these documents and then scan them in order to get them into the retrieval system?
• What happens if I need a document while they are being scanned at InfoStore?
• What flexibility do we have to share information with our clients?
• Our documents contain very confidential information and we don’t want just anyone to have access to them.  How can we safeguard this information?
• Are there any other security features I should know about?
• What are the system component requirements to run your systems?
• We want to scan our documents ourselves.  Does FRC sell in-house scanning systems?
• What should we do with our documents after they have been scanned?
• How do we get started?

 

Record Storage and Management

• How much space can we have?
• Can we use our own boxes for storage?
• Do you use barcode labels?
• Do you have pickup and delivery services?
• What do I need to do to prepare my records for offsite storage?
• What if we need records that are in storage?  Will you retrieve them for us and how fast can we get them?
• Can we get a computer listing of our entire inventory?
• Do you destroy records?
• How do we know which boxes are due for destruction?
• What is the cost for storage and does the size of the box make a difference?

Secure Media Storage

• Do you offer climate-controlled storage for sensitive media?
• How will we store our tapes/cartridges?
• Do you use barcode labels?
• Do you have pickup and delivery services?
• What do I need to do to prepare my media for offsite storage?
• What if we need media that is in storage?  Will you retrieve it for us and how fast can we get it?
• Can we get a computer listing of our entire inventory?
• How fast can we obtain our backup tapes in the event of a disaster?
• Do you destroy media?
• What is the cost for storage?